Our Return Policy
Our return policy allows you a window of 14 days from the date of product delivery, ensuring that you have ample time to assess and decide on your purchase. We offer two convenient methods for returns:
Pickup by Ironman 4x4’s Team:
Should you prefer the utmost convenience, a representative from our dedicated Team can arrange to pick up the product directly from your location. This hassle-free option is designed to streamline the return process, allowing you to initiate a return without leaving the comfort of your home.
In-Store Return at Ras Al Khor:
Alternatively, you can visit our Ras Al Khor store to personally return the product.
Our team will be ready to assist you during business hours, ensuring a smooth and efficient return process. This option provides you with the opportunity to discuss any concerns face-to-face and explore alternative product options if needed.
Warranty Returns
Ironman 4×4 warrants the original buyer, only when purchased new via authorised Ironman 4×4 resellers and distributors, from date of retail sale and cannot be transferred. Product is warranted against defects in material or workmanship that cause the product to perform below the specified limits set by Ironman 4×4, to the extent that Ironman 4×4 will repair or replace any parts which are found to be defective.
It is at the discretion of Ironman 4×4 if a repair will be made or a replacement issued once the product has been inspected by an Ironman 4×4 representative and deemed to be a genuine warrantable claim. All warranty claims must be submitted via original purchasing store or chain, unless otherwise arranged. Proof of original purchase must be presented upon request.
The warranty does NOT apply where, 1) acts of neglect or misuse are evident, 2) product has been modified, 3) vehicles which are modified or not the recommended vehicle of use, 4) used in racing or competition conditions without the prior consent of Ironman 4×4, 5) used beyond the expectations of the original vehicle manufacturer.
Return of used or soiled product.
- 1) outside warranty period
- 2) without fault, will result in refusal of your claim and be returned at buyer’s expense Damage to products through fitment error is not covered under warranty.
ACCESSORIES
Fitment should be performed by an authorised or licensed mechanic, competent with 4×4 accessory installations. Special tools may be required when fitting some parts. Damage to products through fitment error is not covered under warranty. Warranty may become void when product is installed in conjunction with anything other than genuine manufacturer or Ironman 4×4 components.
| Product Group | Warranty Period | Warranty Period |
|---|---|---|
| Bull Bars | 1 Year | 3 Years* |
| Side Steps & Rails | 1 Year | 3 Years* |
| Underbody Protection | 1 Year (IUP Series) 2 Year (UBP Series) |
3 Years |
| Rated Recovery Points | 1 Year | 3 Years |
| Monster Winch | 5 Year | 5 Year Mechanical 1 Year Electrical |
| Towbars | 1 Year | 3 Years |
| Vehicle Lighting | 1 Year | 3 Years |
| Vehicle Power | 1 Year | 3 Years |
| Cage & Trade Racks | 1 Year | 3 Years |
| Atlas Roof Racks | 2 Years | 5 Years |
| Slide-Away | 1 Year | 3 Years |
| Canopies | 1 Year | 3 Years*^ |
| Drawer Systems | 1 Year | 2 Years |
| Camping Furniture | 1 Year | 1 Year |
| Fender Flares | 1 Year | 1 Year |
| Ice-Cube Fridges | 3 Year Components 5 Year Compressor |
3 Year Component 5 Year Compressor |
| Maxi-Cases & Storage Range | 1 Year | 2 Years |
| Outdoor Lifestyle Products | 1 Year | 1 Year |
| Portable LED Lighting | 1 Year | 1 Year |
| Portable Power Products | 1 Year | 2 Years |
| Reco-Traks | Limited Lifetime | Limited Lifetime |
| Recovery Equipment | 1 Year | 2 Years |
| Roof Bags | 1 Year | 1 Year |
| Seat Covers / Interior | 1 Year | 1 Year |
| Snorkels | 5 Years | 5 Years |
| Tents, Awnings & Swags | 1 Year | 2 Years |
| Tyre Repair | 1 Year | 3 Years |
| Water Tanks & Accessories | 1 Year | 2 Years Tanks 1 Year Pumps & Accessories |
SUSPENSION
All suspension products must undergo a safety check at 500km after fitment. Fitment should be performed by an authorised or licensed mechanic, competent with suspension installations. Special tools may be required when fitting some parts including struts. Damage to products through fitment error is not covered under warranty. Warranty may become void when product is installed in conjunction with anything other than genuine manufacturer or Ironman 4×4 components.
Where required, Ironman 4×4 recommend wheel alignment after fitment of any new suspension component. Obtaining wheel alignments is the responsibility of the buyer.
| Product Group | Warranty Period | Warranty Period |
|---|---|---|
| Suspension | 3 Years / 60,000km | 4 Years / Unlimited km |
| GVM Upgrades | 2 Years | 2 Years / 40,000km |
| Load Plus | 2 Years | 2 Years / Unlimited km |
The names and reference numbers of manufacturers and suppliers other than Ironman 4×4 Pty Ltd used on this website are shown only to assist our customers in identifying replacement parts. Under no circumstances does Ironman 4×4 Pty Ltd imply that the parts sold by Ironman 4×4 are those of the OE manufacturers. Although care has been taken to ensure the accuracy of data contained in this publication, Ironman 4×4 Pty Ltd does not assume any liability for errors or omissions.
